At Brush and Blocks, understand that sometimes, a product may not meet your expectations or you may have a change of mind. To ensure your satisfaction, we have a customer friendly Returns, Refunds, Replacements, and Cancellations policy.

We would be happy to offer you the following:

• a)  Exchange the product for an alternative product of your choice to equal value.
• b)  Give you a refund for the price you paid for the goods.

Connect with Us:

Email: wecare(at)brushnblocks.com

WhatsApp Us +918860036667  (10:00 AM to 6:00PM on working days)

Mobile Number : +918860036667 (10:00 AM to 6:00PM on working days)

Mailing Address:

Brush and Blocks

Shop No.2 D-484 Palam Extension (Near Ramphal Chowk)

Sector-7, Dwarka

 New Delhi 110077, India

1. Eligibility for Returns

General Eligibility

All products sold at Brush and Blocks.com are covered under our 7 Day Refund/Replacement Guarantee. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned, like following:

Non-returnable items:

Gift cards,  jewellery, fabric lengths less than 2.5 meter.

Damaged or Defective Items

• ·Please keep in mind that any print or weave irregularities and inconsistencies that you may find are natural part of its unique and hand crafted chrematistics. And the same will not be considered as defect.
• Any quality claim is limited only to cost of the item, Brush and Blocks is not responsible for reimbursement of any other charges (example: stitching etc.)
• If you receive a damaged or defective item with any issue other than as mentioned above, Please contact us within [48 hours] of receiving your order to initiate a return. We will arrange for a replacement or a full refund, including any shipping costs incurred.

·  Photographic Evidence: To expedite the process, we may request photographic evidence of the damage or defect to our what’s app no. +918860036667 

2. Return Process

We tried to make the return process as simple and straightforward as much as possible. Follow the steps below to initiate a return:

Step 1: Contact Customer Support

• a.  Contact Customer Support  through email or What’s App as mentioned above , within 7 days from the date of delivery.
• b.  You can also reply to any of the emails received by you from Brush and Blocks and someone shall speak to you and register your request.
• c.  The defective/unused product will be recalled and a replacement will be shipped immediately, if available. Return charges are payable by Brush and Blocks for domestic (India) shipments and by customer for International shipments.

Step 2: Prepare Your Return

• Packaging: Securely pack the item(s) in the original packaging, including all tags, accessories, and documentation. Ensure that the Return number is clearly marked on the package. Which will be provided to you by our Customer Support

·
Return Delivery Address:

Brush and Blocks

Shop No.2 D-484 Palam Extension (Near Ramphal Chowk)

               Sector-7, Dwarka ,

                New Delhi 110077, India

Mobile Number : +918860036667 

• If return location of the shipment is India, Brush and Blocks will pay the return shipping. We will arrange a return pickup from your location by our logistic partner. If, in any circumstances, we are not able to offer a pickup from your location, you can send us the parcel back by any reputed courier and we will reimburse return shipping charges in form of a gift coupon, which can be used in any of your next purchases on Brush and Blocks website.
• If return location of the shipment is outside India, Brush and Blocks will not be paying the return shipping charges. We can offer refund/replacements once products are received back into our warehouse. We strongly recommend you to  choose carefully before making an international order as returns may be not very cost effective.

 
Step 3: Ship Your Return

• ·Return Shipping: Schedule a pickup as instructed by our customer support team. We recommend using a trackable shipping method to ensure the safe return of your items.
•   Return Confirmation: Once we receive and inspect your return, we will send you a confirmation email. Please allow [5-7 business days] for the return to be processed.

Step 4: Tracking Your Return

• Return Status: You can track the status of your return by contacting our customer support  team. We try to process all returns as quickly as possible, but during peak seasons, processing times may be bit longer.

Step 5: Refund or Replacement

At Brush and Blocks, customer satisfaction is our top priority. If you are not satisfied with your purchase, we offer a flexible refund policy to ensure a delightful shopping experience.

• Refund Processing: If a refund is requested, it will be issued to the original payment method within [10 business days] of return confirmation. Please note that it may take additional time for the refund to reflect in your account, depending on your bank or payment provider. If for some reason the amount cannot be refunded to original payment method, we will ask for bank details of customer to initiate refund through bank transfer.
• Replacement: If you requested a replacement, we will ship the new item to you at no additional cost, subject to availability. If the item is out of stock, we will issue a full refund.
• Eligibility for Refunds: Refunds are available for items that meet the return eligibility criteria outlined above. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Non-Refundable Charges 

• ·Shipping Costs: Original shipping charges are non-refundable unless the return is due to an error on our part or the item was received damaged or defective.
•  Customs Duties and Taxes: For international orders, customs duties and taxes are non-refundable. You may be able to claim a refund for these charges through your local customs office.

3. Cancellation Policy

We understand that circumstances can change, and you may need to cancel an order. Our customer-friendly cancellation policy help you in this case.

• Before Shipment: You may cancel your order at any time before it has been processed and shipped. To cancel an order, please contact our customer service team at +918860036667 (10:00 AM to 6:00PM on working day) as soon as possible with your order number. If the order has not yet been shipped, we will issue a full refund to your original payment method.
• ·After Shipment: If your order has already been shipped, it cannot be cancelled. However, you may return the item once you receive it, following our return process. Please note that shipping charges for the return will be the responsibility of the customer unless the return is due to an error on our part. The Return policy will apply in such case.

4. Customer Responsibilities

At Brush and Blocks, we strive to ensure a smooth and satisfactory shopping experience. To help us serve you better, we kindly ask that you adhere to the following responsibilities:

A.  Proper Handling of Products

• Care and Inspection: Upon receiving your order, please check the items immediately for any defects or damage. Handle all products with care, particularly handmade jewellery items, which may be delicate and require special attention.
• Packaging for Returns: If you need to return an item, please ensure it is securely packaged to avoid damage during transit. Use the original packaging whenever possible and include all accessories, tags, and documentation.

B.  Timely Communication

• Return and Cancellation Requests: Notify us promptly if you wish to return an item or cancel an order. Delayed communication may result in the denial of your request if it falls outside the return or cancellation policy.
• Accuracy of Information: Ensure that all information provided during the order process, such as shipping address and contact details, is accurate and up to date. Brush and Blocks is not responsible for any issues arising from incorrect or incomplete information.

5. International Returns and Responsibilities

For our international customers, returning items may involve additional steps and responsibilities:

Customs Duties and Taxes 

• Non-Refundable Fees: Customs duties, taxes, and other import fees paid by the customer at the time of delivery are non-refundable by Brush and Blocks. If you wish to return an item, you may be able to claim a refund for these charges directly from your local customs office, subject to their policies.
• International Return Shipping: Customers are responsible for the cost of return shipping for international orders unless the return is due to a defect or error on our part. We recommend using a trackable shipping method to ensure the safe return of your items.

6. Dispute Resolution

Brush and Blocks is committed to resolving any disputes that may arise in a fair and timely manner. If you have any concerns or issues with your order, please contact our customer support team first, and we will do our best to address your concerns.

Negotiation and Mediation

• Initial Resolution: In the event of a dispute, we encourage you to first attempt to resolve the issue through direct communication with our customer support team. Most disputes can be resolved mutually through this process.
• Mediation: If the dispute cannot be resolved through direct communication, the parties may agree to submit the dispute to mediation with a neutral third party. Mediation is a voluntary process and can be a more cost-effective and timely alternative to litigation.

Arbitration

• Binding Arbitration: If the dispute cannot be resolved through negotiation or mediation, either party may submit the dispute to binding arbitration in accordance with the Arbitration and Conciliation Act, 1996 of India. The arbitration shall be conducted in New Delhi, India, and the language of the arbitration shall be English.
•  Final and Binding Decision: The arbitrator’s decision shall be final and binding on the parties, and judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction.

Exclusions

• ·Small Claims: Either party may seek relief in a small claims court for disputes or claims within the scope of that court’s jurisdiction, without first resorting to arbitration or mediation.
• Class Action Waiver: You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.